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Shipping and Delivery |
Our prices and freight rates are for shipments to the contiguous USA.
Our shopping cart does not calculate shipping charges to Alaska, Hawaii, Canada
or overseas.
Please contact our
Order Desk
for more information.
Most items are in
stock and ship direct from the manufacturer. Actual shipping time is
contingent upon availability of merchandise and credit verification by
our Credit and Fraud Protection Department. Usually manufacturers or our
distributors ship within 2 business days. When available, tracking
numbers will be sent by email.
We do NOT ship to APO/FPOs, post office boxes, hotels or marinas. We
ship only to your billing address, your home or place of business.
In the event of delays, every effort will be made to contact you by
phone or e-mail. If the delay is due to backorder, you will receive
notice and be given the choice to remain on backorder,
No orders are processed or shipped on Saturdays or Sundays. We need time
to process and assemble your order before we actually ship it, so
choosing NEXT DAY AIR does not mean your order will be delivered the day
after you place your order online.
Please note that shipping time is not the same as total delivery time.
All packages require signature. FedEx or UPS will make 3 attempts at
delivery address before returning package to sender. Shipping and
Handling are non-refundable.
Truck shipments for such items as pedal boats and
rigid boats may take up to a week to prepare and 2-3 weeks for
delivery. If the item is out of stock and due to arrive
soon (within 7 days) we will ship when it comes in. If part of your order is
out of stock we will wait and ship the order together. If you want your
order shipped separately there will be additional shipping charges.
Where possible most items are shipped via UPS ground. Some items
offer at additional cost option such as, Next Day or 2nd day air. These
services cannot be guaranteed and there may be delays beyond our
control.
Larger items such as pedal boats and kayaks are sent via ground freight
(common carrier).
We will require your phone number so the freight trucking company will
be able to call you to schedule a delivery time. Ask for the company's phone number
in case you need to change the delivery time. If the trucking company
tries to make a delivery and you are not home there will be an additional
charge. Delivery by truck is "to the curb." The driver cannot assist you in moving the
item into your home. Our customers must arrange for help to move it if needed.
For all shipments, please make sure someone is available to sign for the delivery at the
scheduled time.
Inspect the package for damage before signing for the delivery. If
the package is damaged but the merchandise looks unaffected, note the
damage on all delivery receipts before signing. If the package is
damaged to an extent that the merchandise may also be damaged, refuse
delivery and call our Customer Service department at 1-866-864-8480
After you accept a delivery retain all packing material until you're completely satisfied with
the condition and performance of your purchase.
INTERNATIONAL SHIPMENTS
Duty & Taxes
Boat Owner's World cannot be responsible for any fees,
charges, delays or problems caused by shippers, carriers and
customs once we expedite your shipment. Customs procedures and charges
vary from country to country. Also carriers add their own additional
charges for brokerage and extra handling. Please call your local customs
office and UPS carrier for additional information.
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Copyright(c) 1999-2006 Boat Owner's
World, Inc. All Rights Reserved
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