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Frequently Asked Questions

Do I have to sign for my order when it arrives?

4/18/2014
If your order is over a certain dollar amount it may require signature...

Do you price match?

4/18/2014
Yes, we will price match if the company selling online...

Do you take phone orders?

1/28/2014
We do not take phone orders, all orders must be entered online...

How long will it take for my order to ship?

4/18/2014
We will typically ship within 24 hrs...

I do not have a credit card. Can I pay by check?

4/18/2014
Yes, we do accept checks issued by a bank (not personal checks)

I do not see an item on your website I would like to purchase.

4/18/2014
Please contact us especially if it is a brand that we carry...

If I live overseas can I purchase from you?

4/18/2014
Sorry, we do not ship overseas but...

What does “Bill From Canada, ship from USA” mean?

4/18/2014
Our billing office is in Montreal, Quebec but items are shipped from the USA...

What is your return policy?

1/28/2014
For returns please refer to section 5.0...

Will I receive a tracking number?

4/18/2014
Yes, we send you notice of your shipment...