If you receive a damaged or defective item, contact a Customer Care
Specialist immediately at 1-866-864-8480. Please supply us
with your order number, item number and tracking number from your original
confirmation e-mail. Our Customer Care Specialist will also need your e-mail
address and phone number.
Boat Owner's World, Inc. will make every reasonable effort to replace the
item in a timely manner. We cover shipping charges if there was damage to
the item due to shipping.
If a shipment arrives at your door with apparent
shipping damage, please refuse the delivery. If you have already accepted
delivery and then find shipping damage, please call our Customer Care
Specialist immediately. Save all packaging material and paperwork; do not
throw anything away! If you attempt to return the merchandise yourself, you
will jeopardize our chances of making a claim, and you may not receive
credit for the return.
For damaged or defective items contact a Customer Care Specialist
immediately at 1-866-864-8480. Please have your order number available when
you contact the Customer Care Specialist. If the call is transferred to an
answering machine please leave your name, phone number, invoice or packing
slip number, items description and the reason for your call.
If you
fail to note freight damage on the bill of lading upon delivery, the freight
carrier will not compensate you for your loss!!! |
